Frequently Asked Questions

Everything you need to know about your next hair transformation

What is the quality of the hair extensions?

At OneMoreHair, we exclusively offer 100% Remy human hair. This means the cuticles are kept intact and aligned in the same direction, ensuring a natural look, minimal tangling, and a long-lasting silky texture.

How long does shipping take?

Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on your location.

Can I heat style my OneMoreHair products?

Yes! Because our hair is 100% human hair, you can use flat irons, curling wands, and blow dryers. We recommend using a heat protectant spray and keeping the temperature below 350°F to maintain the hair's longevity.

What is your return and exchange policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, if the security seal is broken or the hair has been worn, we cannot accept the return.

How do I choose the right shade for my hair?

We offer a free color-matching service. Simply email a photo of your hair taken in natural light to our support team, and our experts will recommend the perfect match for a seamless blend.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.